Updated on 21 December 2018

Introduction

We understand that you may want to know what we do and not do with your personal data. This information can be found in our privacy and cookie policies shown below. In the general section you can find an overview of information about the processing of personal data at iGarage.

iGarage Car Passport secure environment

Do you want to know what data we hold? Log in to the secure environment of the iGarage car passport. Here you will find an overview of your data and the products and services that you have activated in your account. Here you can also make any changes to your account.

Car Passport secure environment powered by iGarage

iGarage is the independent platform focused on fair and transparent vehicle maintenance for car owners. Affiliated workshops and garages support this platform by offering the iGarage car passport in their own corporate imagery and under their own name to their members and customers. Check on iGarage.nl to see all those involved. The secure environment and privacy policies for these affiliated workshops and garages will operate under, and adhere to, the same rules and guidelines as the secure environment of the iGarage car passport.

Don't have an iGarage Car Passport login account yet? No problem, go to iGarage.eu and follow the simple instructions.

PROCESSING OF YOUR PERSONAL DATA

iGarage offers the iGarage car passport service to car owners and iGarage garage tools for companies participating in the iGarage network. iGarage is responsible for your personal data within these services.

With the iGarage car passport you always know the actual status of your vehicle and you have direct access to your vehicle and maintenance data. You can also easily make appointments for maintenance and request support with frequently asked questions. For example, you will automatically receive a message on your phone when scheduled maintenance is due.

You may be aware that the new European law GDPR (General Data Protection Regulation) provides individuals with certain rights in relation to their personal data. With this in mind, we have implemented a number of additional transparent access control features into our software and profile and account settings to allow users to exercise these rights.

For the application and implementation of the iGarage car passport and the iGarage Garage tool, we process your name, gender, address, postcode, e-mail address, telephone number and vehicle registration data.

In addition, we process the personal data from the Smartphone/computer necessary to enable us to offer the iGarage car passport functionality. This includes your location data in order to show the nearest garage in the event that this becomes necessary.

iGarage has a legitimate interest in also using this personal data to provide services such as appointments, find nearest iGarage participant and to be able to supply maintenance roadside assistance and mobility services.

You can use the profile settings to set up which iGarage users (such as garages, fleet managers, mobility providers) you want to share your data. In addition, you can specify which notifications you want to receive in the account settings and when installing the APP.

You can cancel your iGarage car passport at any time by deleting your account. We will then delete your data.

STORING AND DELETING OF DATA

We retain your personal information only if necessary to provide you with the iGarage Service and for legitimate or essential business purposes, such as the operation of the iGarage Service, the taking of data-based business decisions about new features and opportunities, meeting our legal obligations and settling disputes. We keep some of your personal information as long as you are a user of the iGarage Service. For example, we store your driver profile, maintenance details of your vehicle and account information.

At your request, we will delete or anonymize your personal information so that you can no longer be identified, unless we are legally permitted to do so or unless we are legally obliged to keep certain personal information. For example, because of our legitimate business interests, such as fraud prevention or the security of our users.

TRANSFER TO OTHER COUNTRIES

iGarage shares your personal data worldwide with other companies in the iGarage group to carry out the activities specified in this policy. iGarage may also outsource the processing or sharing of your personal information with third parties in countries other than your country of residence to ensure the operation (such as hosting, sending e-mails) of iGarage. Your personal data can therefore be subject to privacy laws other than those in your country of residence.

Personal data collected within the European Union (EU) and Switzerland may, for example, be transferred to and processed by third parties in a country outside the EU and Switzerland. In such cases, iGarage will ensure that the transfer of your personal data is carried out in accordance with the applicable privacy laws and according to appropriate contractual, technical and organisational requirements, such as the Standard EU contract clauses.

SECURITY OF YOUR PERSONAL INFORMATION

We protect the personal information of our users as much as possible. We implement appropriate technical and organizational precautions to protect the safety of your personal data. Keep in mind, however, that no system is completely safe. We have taken various precautions, including precautions in areas of pseudonymization, encryption, access and retention, to protect against unauthorized access to and unnecessary retention of personal data in our systems.

Your password secures your user account. Therefore, we recommend that you use a unique and strong password, limit access to your computer and browser, and log off after using the iGarage Service.

For questions about your privacy, your rights or how to exercise them, please contact our Data Protection Officer at [email protected]. We will answer your request within a reasonable time after verification of your identity.

COOKIES

iGarage makes use of cookies and similar techniques when offering its services. For example, to remember your username and get information that is personally relevant for you.

WHAT IS A COOKIE?

Cookies are small text files that are saved when you visit a website and are read on the device that you use to visit that website, such as a computer, smartphone or tablet. Cookies and similar techniques are applied to all iGarage websites and to all iGarage apps. The use of cookies is important for the service provided by iGarage and we want to inform you as much as possible about this use. When we talk about cookies below, we mean cookies and similar techniques. With the help of cookies, iGarage makes sure that when you visit the website you do not repeatedly receive the same information or enter the same data. We make browsing the website easier for you. In addition, we can use cookies to remember the content of your maintenance request. Also, thanks to cookies, we can see how the website or app is used and where we can improve it. Below we explain about the types of cookies iGarage uses to enable its services and how you can customize it.

MY COOKIE SETTINGS

When visiting igarage.nl or our apps, you choose which cookies you give permission for. For our website you can always change your choice via the cookie settings on the page you are on. In our apps you change the choice in the menu of the app itself. You can also remove cookies from the website afterwards via the Internet options within your browser. When you next visit the website, we will ask for permission again. You can choose from 3 groups of cookies: functional, limited and complete.

1. Functional

Necessary cookies for services
Analysis Cookies (anonymous)

Some cookies are indispensable for the proper functioning of our website and apps, for example for good display settings and remembering the content of your maintenance request. We also place cookies that allow us to anonymously map your click behavior. With these insights we want to make the website and apps more user-friendly every time by continuously learning from click behavior.

2. Limited

Necessary cookies for services
Analysis cookies (clantana)
Relevance cookies

If you accept this group of cookies, based on your online behaviour on our website and in our apps, we can provide you with a more personalised offer and information within the websites, apps and e-mails of iGarage. This will allow the offers and information from iGarage and the preferred garages you have selected to be more relevant to you.

3. Fully

Necessary cookies for services
Analysis cookies (clantana)
Relevance cookies
Third party Cookies

If you accept this group of cookies, iGarage can show you a more personalised offer and information within the websites, apps and emails from iGarage and beyond. We do this by analyzing your website visit and also using this analysis for our advertisements with other parties within and outside Europe with which we work together, including social media platforms. For example, Facebook, Google, Twitter and other websites. With this group of cookies, the offer and the information you see from us will be the most personally relevant.

OVERVIEW OF COOKIES

A more extensive overview of the cookies and similar techniques used can be found on [email protected].

BLOCKING COOKIES

It is also possible to block cookies. Most Internet browsers can be set up so that cookies are not accepted. The way you can do this depends on the browser you are using. You should be aware that certain parts of the iGarage websites will not function or do not work optimally when blocking cookies.

DELETE COOKIES AFTERWARDS

After the visit to the website you can choose to remove the cookies from your computer. In most browsers you can do this by pressing CTR-SHIFT-DEL at the same time and choosing what you want to delete or by doing CTRL-F5.

SET UP MARKETING IDENTIFIERS FOR APPS

When you use our apps, we collect a unique identifier of your device (the advertising identifier on iOS devices and the Google Ad ID on Android devices) for marketing purposes. You can use the settings of your device to control how these identifiers are used, including the ability to reset them. Through the links below you will find more information on how to manage these settings on the operating systems on which the iGarage app was created:

MORE INFORMATION

For more information about how to use cookies and how to block them, go to allaboutcookies.org, youronlinechoices.eu (Europe). Please contact us at [email protected] if you have any questions or concerns about our use of cookies.

CHANGES TO THE PRIVACY POLICY

We may occasionally modify this privacy policy. If we make substantial changes to this policy, we will clearly express it, as appropriate under the circumstances, for example by showing an obvious notification in the iGarage Service or by sending you an e-mail. We may inform you in advance. Therefore, make sure you read such a notice carefully.

CONTACT US

Thank you for reading our privacy policy. If you have any questions about this policy, please contact our Data Protection Officer via [email protected] or send us a letter at the following address:

iGarage International B.V.
Amstelzijde 45
1184 TZ Amstelveen
Netherlands
Email: [email protected]

iGarage International B.V. is the data controller for the purpose of the personal data processed under this policy.

We hope you enjoy the best maintenance experience with maximum transparency and without any surprises using the iGarage car passport!